FundSocial Admin Console

Runs (24h)

0

Attempts (24h)

0

Failures (24h)

0

Success Rate

0%

Latest alerts

Top 10

When	Severity	State	Title

Latest retries queued

From attempts

When	User	Source	Status

Support Guidance i Clients are listed by default. Use Search or press Enter to filter by name, email, phone, or location. Click the client name to open a full client profile page.

Client Directory

0 users

User	Contact	Location	Updated

Funding directory with events and social clubs. Type filter is optional. Click any column header to sort, and click a title to drill into details.

Funding Directory

0 items

Title	Type	Status	Visibility	Owner	Members	Balance/Pool	Created	Due	Closed	Updated

Resolve note (used when resolving alerts)

When	Severity	State	Alert details	Run	Action

Started	Function	Source	Status	Attempts	Fail	Duration	Action

Retry reason (required for Queue retry)

How to read this i Attempts are execution records. Processed = when this run wrote the result. Scheduled = next planned execution time (captured for newer recurring skips/retries). Older rows may show "legacy/not captured".

Processed	Scheduled	Source	User	Status	Actionability	Reason	Reason Detail	External Ref	Action

What this tab is for i Audit trail records admin/operator decisions and control actions. It is not a payment mismatch detector.

When	Admin	Action	Target	Reason

Case summary default (used by Open case)

What this tab is for i Reconciliation is an exception queue. Items appear here for review and may self-resolve after retries. A case is only created when you click Open case.

Potential Mismatches

0

Ledger Mismatch Flags

0

Webhook Timeout Flags

0

Missing Stripe Ref

0

Processed	User	Source	Status	Reason	Category	Reference	Action

Withdrawal Requests (All Statuses)

Loading withdrawal request diagnostics...

Decision Workspace

Select an actionable request from the table to prepare a decision using the unified backend policy path.

Selected request

Reason code

Reason detail

Linked case ID

Why this is in manual review

Select an actionable request to view manual review triggers.

I have reviewed the impact preview and explicitly confirm this high-impact action.

Impact preview

Select an actionable request to preview decision impact.

Requested	User	Amount	Status	Payout	Action

Requested	Refund ID	Status	Destination	User	Event	Amount	Case	Provider refs	Requested by	Approved by	Action

When	Transaction	Direction	Amount	Source	Event	Record

Transaction record

Platform Metrics

Users total (Firestore)

-

Users active 30d (Auth)

-

Events total

-

Clubs total

-

Wallet balance

-

Event pool

-

Club wallet

-

Stripe total balance

-

Platform liabilities

-

Stripe differential

-

Overview metrics are loaded from backend admin overview endpoint.

Operations Command View

Withdrawal Queue Depth

-

Withdrawal Oldest Age

-

Withdrawal Failed Actions (24h)

-

Governance Queue Depth

-

Governance Oldest Age

-

Governance Failed Actions (24h)

-

Support Queue Depth

-

Support Oldest Age

-

Support SLA Breaches

-

Support Failed Actions (24h)

-

Open Ops Alerts

-

Attempt Failed Rate (24h)

-

Cross-Domain Backlog

-

Queue depth, aging, SLA breaches, and failed-action rates are read-only operational indicators.

Platform Config

Purpose: set base and supported currencies for platform-wide money display and validation.

Base Currency

Supported Currencies (comma separated)

Only 3-letter ISO currency codes are accepted. Base currency must be included in supported list.

Withdrawal and Refund Policy Controls

v

Advanced policy controls

Purpose: configure two-outcome decision thresholds used by backend policy evaluation.

Policy model version

Read-only schema version used by backend policy evaluation.

Withdrawal auto-approve max (cents)

Withdrawals at or below this amount may auto-approve unless velocity threshold routes to manual_review.

Withdrawal velocity lookback (hours)

How far back to count recent withdrawals when evaluating activity velocity.

Withdrawal velocity count threshold

If recent withdrawal count meets or exceeds this value, outcome is manual_review.

Refund auto-approve max (cents)

Refunds at or below this amount may auto-approve unless refund path rules force manual_review.

Card refund always manual review

When enabled, card-path refunds always require manual review regardless of amount.

Require case ID for manual review actions

When enabled, manual_review approvals/rejections require a linked case ID.

Reason detail minimum chars

Minimum explanation length required for decision rationale and override actions.

Audit write required

Blocks high-impact actions if the immutable audit write cannot be recorded.

Policy config source: config/adminPolicy.

Tip: amounts are stored in cents. 100000 = $1,000.00 AUD.

Platform Fee Settings

Model: fee = min(max, max(min, amount * pct)), then round up to step.

Rule	Enabled	Percent (%)	Min (cents)	Max (cents)	Round-up step (cents)
Deposit: Platform Applied on desired top-up amount.
Deposit: Stripe Applied on desired + platform deposit fee.
Withdraw to Wallet: Platform Applied on wallet withdrawal amount.
Withdraw to Wallet: Stripe Optional rail fee on wallet withdrawal amount.
Withdraw to Bank: Platform Applied on requested payout amount.
Withdraw to Bank: Stripe Applied on requested payout amount.

This panel now only maps to the new fee-rule schema used by backend calculations.

Quick Text Templates

v

Advanced support templates

Purpose: manage reusable response templates for case actions and admin-generated user messages.

Edit templates directly in the list below. These templates appear in case reply dropdowns and are reused by automated/manual case generation.

Tips: keep keys lowercase with underscores, keep labels short, and use full sentence messages.

Editor validation: waiting for input.

Key	Label	Message	Actions

Template source: config/quickTextTemplates.

Admin Maintenance: Platform Role Normalization

v

Rare-use maintenance task

Purpose: run controlled role normalization when registry and claims need explicit alignment.

Super Admin only. Registry is treated as source of truth and role claims are synced to match. Users in the Super Admin list are set to super_admin; all others are set to member.

Super Admin Emails (comma or newline separated)

Reason

I understand this updates registry plus claims for all users and want to apply normalization.

Awaiting run.

Notification Controls

Purpose: control notification enablement, quiet hours, and optional message template overrides.

Control push send on/off by notification type, configure quiet hours, and optionally override message title/body templates.

Quiet Hours Enabled

Quiet Start Hour (0-23)

Quiet End Hour (0-23)

Quiet Hours Time Zone

Template Overrides By Notification Type

v

Type	Enabled	Title Template	Body Template
admin_alert i
wallet_transaction i
wallet_topup_succeeded i
oneoff_contribution_succeeded i
recurring_contribution_succeeded i
event_participant_joined_admin i
recurring_setup_nudge i
recurring_contribution_failed i
recurring_topup_failed i
recurring_low_balance_risk i
event_funding_due_reminder i

If a field is left blank, backend default copy is used. Template variables supported in backend: {{eventTitle}}, {{participantName}}, {{shortfall}}, {{dueText}}, {{outstanding}}, {{amountLabel}}, {{txType}}, {{contributionSource}}, {{alertType}}, {{severity}}.

Governance Trigger Controls

Controls for automated event creation review and new-user wallet withdrawal watch.

Event create review enabled i

Event flag minimum score i

Event high-value target goal (cents) i

Event high-value min/person (cents) i

New-user wallet watch enabled i

New user window (days) i

Top-up tx lookback limit i

Withdrawal request lookback limit i

Event keyword regex pattern i

Event external/contact regex pattern i

Allowlist user UIDs (comma/newline) i

Allowlist event IDs (comma/newline) i

Governance Reviews

0 reviews

Dismiss reason (optional, used by Dismiss)

When	Type	Status	Risk	Source	User	Case	Signals/Findings	Action

Triage workflow i This tab shows only the case queue. Click a case number to open a dedicated case workspace page.

Case queue

Select a case number to open focused workspace

Case #	Opened	State	Priority	User	Category	Summary	Assigned	Updated	Closed

Case workspace

Summary

User-facing message (shared)

User-facing messages

No case selected.

Internal admin note (not user-visible)

Internal notes

No case selected.

Execution routing (governance and refunds)

Governance and refund execution has moved to the domain pages with richer context. Use the routing actions below, and keep Cases for triage, communication, and audit timeline.

Legacy controls (temporary)

Use these controls for moderation and refund enforcement only.

User moderation state

Event moderation state

Refund path

Refund review ID (for approval)

Second approver UID

Reason code

Reason detail

Wallet refund entries (structured editor)

Use one row per wallet credit. Amount is in cents.

User UID	Event ID	Amount cents	Currency	Action

Card refund instructions (structured editor)

Use one row per card refund. Provide payment intent ID or charge ID.

User UID	PaymentIntent ID	Charge ID	Amount cents	Currency	Action

Preflight not run.

Unified timeline

No case selected.

Case logs (audit + notes)

No case selected.

Case / Domain

-

FundSocial Admin Console

Access denied

Operations Hub

Latest alerts

Latest retries queued

Client Directory

Funding Directory

Withdrawal Requests (All Statuses)

Decision Workspace

Transaction record

Platform Metrics

Operations Command View

Platform Config

Withdrawal and Refund Policy Controls

Platform Fee Settings

Quick Text Templates

Admin Maintenance: Platform Role Normalization

Notification Controls

Template Overrides By Notification Type

Governance Trigger Controls

Governance Reviews

Case queue

Case workspace

User-facing messages

Internal notes

Unified timeline